What is in the members area?

The members area includes everything needed to create a new account either directly to our radius or to the whole system for full customer support and tracking, tools to modify passwords, list accounts, check usage on all Networks, check billing status and history, tools to generate your own location web pages quickly and instructions on configuring dialers and email clients and such. It also has copies of the Easy Config Software. This area is only available to resellers. And there is much more then we are listing here!

Will an account work on all locations?

Yes, once an account is activated, any of the location numbers (for that network) can be used to gain access to the internet. So, if you are travelling, simply change the access number in your dialer software. When new locations open, existing accounts autmatically have access there.

How is tech support handled?

The members area has detailed instructions on how to configure dialers and email clients, so the need for tech support should be rare. Most issues take place because people do not configure their software correctly.

Before bringing a tech support issue to us, be sure to verify that there is indeed a problem with the account in question. We configure your internet dialer to hold the account/password and dial-in number used by the client. If this fails, email techstaff@virtuserv.us with the account/password and dial-in number used and a detailed description of the issue. Your end users will have 24/7 tech support with a Toll Free Number provided by us soecifically used by your ISP.

Do you ever contact my clients?

Two Part question here: 1.(if your using us for only Radius or Pass-Thru) No, We invoice you and you invoice your clients for whatever amount you see fit. This also means you are responsible for tech support for your clients.
2.(if your using us for Full VISP then the answer is when we have to for Billing and such. But we always act as your employee at that time.

How does billing work?

Invoices are issued via email on 15 days before the clients due date of each month. The invoice amount is automatically charged to the credit card on the 1st of each month. If you feel an invoice is incorrect, please email us before the 1st of that month. If a credit card declines, we may add a one time $10 transaction fee or close the account(s) if payment is not processed by the 10th of that month. Once accounts are closed, they can not be re-activated. If you do not have a credit card, you may wish to check with your bank, most banks offer debit card which are available to anyone with a checking account.

Do I need to be able to accept credit cards and ACH checks?

No, we do all that for you and they can pay by ACH check or invoice with us.